Project Overview
Finova’s banking dashboard had grown feature by feature until it became a maze — powerful, but overwhelming. The brief: rebuild the experience around what customers actually do every day, without losing the depth power-users rely on.
Over twelve weeks we ran interviews, mapped the highest-traffic journeys, and redesigned the entire interface on a new design system — 120+ components, dark mode included.
The Challenge
Eight years of legacy UI meant inconsistent patterns, cluttered navigation and a mobile experience that was essentially unusable. Customer satisfaction scores were slipping quarter after quarter.
The Solution
A task-first information architecture, a calm visual language with clear hierarchy, and micro-interactions that give feedback without getting in the way. Everything shipped as a documented design system the internal team now owns.
- +32% customer satisfaction
- −41% support tickets on core flows
- 120+ component design system
- WCAG AA accessibility pass
